Re-enable User Access

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Experienced Partner
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Re-enable User Access

Hi,

 

One of our admins inadvertantly removed access for a staff member . I am trying to restore it for the user, by resending an invite. She completes this part, but still cannot access the company file for AccountRight Live. Another attempt at inviting the user tells me the "Invitation couldn't be sent because this person is already entitled to use this company file". Her name is showing on the Online File User list as Access Removed.

 

Can someone advise how I can restore her access?  Is there normally a wait period? Thank you.

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MYOB Moderator
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Re: Re-enable User Access

Hi @vanvo16 

 

Generally that message suggests that the user is still active soemwhere on our end. So that I can look into this for you can you please send the following information by private message 

 

  • the serial number, found in Setup>>Company Information
  • the company file ID, found in Help>>About MYOB AccountRight
  • the email address used to access the file

 

 

 

Cheers,
Tracey
Previously @bungy15

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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Experienced Partner
12 Posts
Experienced Partner
Australia
Experienced Partner

12Posts

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Accepted Solution Solved

Re: Re-enable User Access

Hi Tracey,

 

Thanks for your reply. I have created a new user account for the user with a different email address, and that one seems to be working.

 

This will be fine for now. Thank you.

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