Reactivate User

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MelissaB1
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Reactivate User

Hi

I need to reactivate a user that has had access removed.

Please advise.

Thanks

Mel

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Yanike_S
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Re: Reactivate User

Hi @MelissaB1 

 

Thanks for your post. Under Setup > User Access, when you highlight an user, there is the 'Inactive user' tick box located in the top right corner. To make this user active again, please untick this box, click on Save then it's done. 

 

image.png

 

If this is an online company file, the user's email address was invited to the online file then removed, you'll need to re-invite the email address to the online company file.

Kind regards,
Yanike

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MelissaB1
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Re: Reactivate User

Hi

There is an online file.

User is actaully showing as "access removed" for online file.

Cannot re-inivte as it says user email is the same.

Cannot delete as it says there is an audit trail.

 

Desktop is showing active.  Read only / inactive user buttons are greyed out (unable to click on)

User cannot access anything

Very odd!

 

Yanike_S
MYOB Moderator
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Accepted Solution Solved

Re: Reactivate User

Hi @MelissaB1 

 

Could you send me your serial number and the email address you are trying to reactivate via Private Message and I will check if I am able to reset this user from my end. 

 

Edit: Solved via Private Message: Invited user as an owner and added a new billing contact.

Kind regards,
Yanike

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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