Reset 2FA

[Andrew61]

Can i request my 2FA to be reset as i don’t have access to back up codes or my old phone

[Celia_B]

Hi @Andrew61 

Thank you for your post, I'd like to extend you a warm welcome to the Community Forum, I hope you find it a valuable resource.

May I know if you still need assistance with this?  If further assistance is required, can you please send me a Private Message with this details?

• Serial Number 
• Email Address associated to your account
• First and Last name of the Primary Contact 
• Business Name

Note that sensitive information cannot be posted on the Forum. To send a private message kindly click on the highlighted word Private message 

I'll wait for your response. 

Cheers, 

Cel

[Celia_B]

Hi @Andrew61 

Thanks for sharing this information which will help us to help you further. 

I have sent you a private message. Kindly check on your inbox. 

Thanks

Cel

[Celia_B · Accepted solution]

Hi @Andrew61 

Please try accessing the 2FA on your phone using the email address you provided. It should work. 

If still having an issue please reply to this post. I'm happy to assist you. 

If my response has answered your inquiry please click "Accept as Solution" to assist other users find this information.

Cheers, 

Cel