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I'm currently reconciling my bank statement and noticed that the SuperStream payment doesn't match the super payment in Manage Payments. Last month I had reversed the payment and re-submitted, but the software recorded only the first entry. As a result, some of the super contributions that I have to make for the employees show as paid when are still outstanding. How can I change the payment status to be able to pay the SGC? I thought of entering only super payment for each employee again to be able to pay it and later adjusting in Pay History. Would you recommend to fix the problem this way?
Solved! Go to Solution.
I had no replies to help me solve the problem, but I suddenly worked out what to do.
I backed up the file, went to Payroll and entered only the missing superannuation payments for each employee, then went to Pay Superannuation and processed the unpaid superannuation. Once that was done, I Restored the backed up file and deleted the new one that contained the duplicate superannuations. Using the backed file, the Superannuation payments and Payroll Register now reconcile