Salary sacrifice superannuation is not displaying on payslips

[lp555]

My payslips are not reporting amounts that employees have salary sacrificed to superannuation.

Not sure why but an MYOB update happened today and I think it is a glitch.

The pays are correct and the salary sacrificed amounts do display in the email pay advices but not in the printed payslips. Very odd!

[Melisa_D]

Hi @lp555, 

Thank you for your post and welcome to the Community Forum ! I would recommend checking if your Salary sacrifice payroll category has Print on Pay Advice ticked and saved ? If it doesn't this would be why it hasn't printed. If it does, can you please clear your AccountRight cache. Once cleared can you re print the payslips. Does it appear ?

Please do let me know how you go. 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

[lp555]

Hello, 

Thank you for your response but  I cannot find where to tick and save PRINT ON PAYSLIP in my payroll categories.

I could only find something to tick in SETUP, PREFERENCES, REPORTS AND FORMS. So I ticked the box to include all entitlement balances on payslips.

Please tell me how I can get to the box to tick PRINT ON PAYSLIP.

Regards,

Lisa 

[Melisa_D · Accepted solution]

Hi @lp555, 

You can check this preferences by going to the Payroll window > Payroll categories > Superannuation tab > Open salary sacrifice the category via blue arrow.

[lp555]

Much appreciated Melissa! All sorted thank you!

Regards,

LIsa