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This new security feature is a nice idea but I have a few questions about this, and corresponding matters:
A) how often does this report get sent, is it only for new suppliers/cards or will it notify of changes to existing cards? Can we actually trust that it will reliably notify us every time?
B) why have you not updated settings to include options to choose the frequency of the emails?
C) why have you opted for email notification, but not created a report that can be run with Card changes instead? Why not have both options?
D) why is the only other report we can run to view bank details the Card List [Detail], why not include bank details on the Card List [Summary] report? The Detail report requires an entire page per card, which is ludicrously excessive and wasteful.
WOW this week I have received 12 emails and its only Tuesday.
We have 10 Account Files running and each of these emails was related to either new employees being entered or employee bank details being updated.
This may be a great feature for some that store payment details but we need to be able to manage this ourselves - Either via our MY.MYOB login or within the program itself.
With our 10 files we have 4 different ''owners'' listed with email addresses and now they are all recieving these emails - with our business set up this is not really necessary - a great feature IF it can be tailored to the user. But just this is just currently unessecarily adding to my inbox.
February 2017 - last edited February 2017
I just thought I would add that you will get an email for each company file online that you have where a change has been made and you are the AccountRight Live Owner for that serial. For example if you have 2 company files in the cloud and a changes are made in each file then you would receive 2 emails. This does mean that the more company files you have in the cloud the more emails you may received i.e. @ntoumba mentioned that they have 10 company files so while I do appreciated that 12 emails are a number of emails to receive in 2 days, it relates to 1 email per file which I don't deem that excessive based on the amount of the cards that are 10 company files may contain.
I guess its all relative and your perspective on it, personally I would be welcoming a email to let me know a change has been made in the company file as quickly as possible if that change was made to bank account as it might prevent fraud or suspicious behaviour. However I can see the other side of the coin that people may get annoyed at recieving an email to let them know that a change has been made that they possibly had made.
@Steven_M I appreciate that while you might feel "more is best", you need to remember that every customer has different requirements, and MYOB should offer a solution that caters to that.
The fact is, there is so much email polution - having MYOB send change emails at an overly enthusiastic frequency just adds to that, and might have the opposite affect you're intending. Instead of users actually utlising this service, they may end up filtering them like junk mail.
You should be offering effective solutions that can be catered to the needs to the customer, not dictating what you think the customer should have.
February 2017 - last edited February 2017
Thank for you for your additional feedback
At this stage we have gone with a blanket approach and set the notification frequency to be 60 minutes for those emails. As mentioned previously we don't have any immediate plans to allow the user to set their own frequency for that but it may be something that we look at for the future but currently its a set value.
I cannot believe this can't be switched off if we don't want this annoying feature. We are paying for this service, so if we want it disabled, we should have that option. I do NOT want my inbox filled up with all these emails everytime I enter a new supplier, change a file etc etc. I do NOT need to be told I just changed something in MYOB, I know, I did the change and now you are wasting my time emptying out all these worthless emails in my inbox. Make the feature so that it can be disabled and PLEASE disable mine because I DO NOT WANT IT!
Thank you for your feedback in regards to the recent MYOB security check email that we have in place relating to changes in bank details in an AccountRight Live company file.
At this stage it there is no way to opt out of those emails/prevent them from generating. This may be something that we look into for the future, but my understanding is currently no immediate plans are in place.
With that being said I have shared your comments with the team.