“This company file is currently backing up. You can sign on once the backup is complete”

[burnforn]

The above error message keeps occurring on one of our data files and we are unable to access the particular file.  Backups were completed last night, and the machine shut down, so we are unsure as to why this has happened.  Can you please urgently advise what to do

[Komal_S · Accepted solution]

Hi @burnforn 

We've reset the file to active. Please try logging in again and let us know if you're able to access it.

[OOnida]

Hi... We are experiencing a similar problem.  Can you please help us.

[Tracey_H]

Hi @OOnida 

So that I can assist with this can you please send me the following information in a private message:

• serial number
• Company file ID (Help>>About MYOB AccountRight)

[OOnida]

Info sent via private message.  Thanks Tracey