“This company file is currently backing up. You can sign on once the backup is complete”

[burnforn]

The above error message keeps occurring on one of our data files and we are unable to access the particular file.  Backups were completed last night, and the machine shut down, so we are unsure as to why this has happened.  Can you please urgently advise what to do

[Komal_S · Accepted solution]

Hi @burnforn 

We've reset the file to active. Please try logging in again and let us know if you're able to access it.

[OOnida]

Hi... We are experiencing a similar problem.  Can you please help us.

[Tracey_H]

Hi @OOnida 

So that I can assist with this can you please send me the following information in a private message:

• serial number
• Company file ID (Help>>About MYOB AccountRight)

[OOnida]

Info sent via private message.  Thanks Tracey

[burnforn]

I have an issue, I cannot currently open my Account Right file

Error - 

"This company file is currently backing up.

You can sign on once the backup is complete."

I think the file needs to be activated from your end.

Thanks

[Leneth_A]

Hi @burnforn

Thanks for your post and Welcome to the Community Forum. I hope you find it a useful tool.

I have reset that company file back to Active for you. This should allow you to login back into that company file as intended. Please restart AccountRight then access the file again.

Let me know how this goes and if we can provide any further assistance here on the forum.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Cheers,
Leneth