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Unable to confirm company file = HELP ASAP

AlistairB
3 Posts
User
Australia
AlistairB

3Posts

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0Solutions

Unable to confirm company file = HELP ASAP

Dear MYOB = I cannot confirm my Company File. And I cannot do it by phone (service is not 24/7).

4 REPLIES
MYOB Moderator Steven_M
26,984 Posts
MYOB Moderator
New Zealand
Steven_M
MYOB Moderator

26984Posts

3131Kudos

3953Solutions

Re: Unable to confirm company file = HELP ASAP

Hi @AlistairB

 

I understand that you have since spoken with our phone-based team who have assisted with the confirmation of your company file. 


If you do have any further enquiries don't hesitate to get in touch. I'm sure the MYOB Community would be happy to assist.


Kind Regards,
Steven
MYOB Client Support
AlistairB
3 Posts
User
Australia
AlistairB

3Posts

1Kudos

0Solutions

Re: Unable to confirm company file = HELP ASAP

The 1300 number the software gave me to confirm the MYOB file was incorrect. The new phone number is 1300555151. 

MYOB Moderator Steven_M
26,984 Posts
MYOB Moderator
New Zealand
Steven_M
MYOB Moderator

26984Posts

3131Kudos

3953Solutions

Re: Unable to confirm company file = HELP ASAP

Hi @AlistairB

 

Now that you have spoken with our phone-based team you should be able to use that Confirm online option or the Confirm via Phone option (using the automated number i.e. 1300 664 585) going forward.  However, if you do require further assistance don't hesitate to get in touch.


Kind Regards,
Steven
MYOB Client Support
Jordana
2 Posts
Cover User
Jordana
Cover User

2Posts

0Kudos

0Solutions

Re: Unable to confirm company file = HELP ASAP

I have been trying for a few days to get through to confirm our file by phone and I keep getting to a certain point then being told by a recorded message that everyone is busy and to call back later.  I need to invoice clients ASAP - this is very urgent as we are unable to receive income.  Please contact me ASAP.

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