Unable to connect Bank feed

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Cerise
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Unable to connect Bank feed

Unable to connect to bank feed in 19.4, keeps coming up with retry. I have checked the status of the bank feed and it says ready.  It has worked since I upgraded but the last week have not been able to use the bank feed function.

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Melisa_D
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Re: Unable to connect Bank feed

Hi @Cerise

 

Thank you for your post. So I can investigat this can you please send me a private message with the following information:

  • Serial number 
  • File ID (this can be found by going to help > About MYOB AccountRight)
  • Last 4 digits of Bank Account having issues

Cheers,
Melisa

MYOB Community Support

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Cerise
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Re: Unable to connect Bank feed

Hi @Melisa_D have sent private message

 

Thanks

Melisa_D
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Accepted Solution Solved

Re: Unable to connect Bank feed

Hi @Cerise

 

Just thought I'd update this post in case any other users may be experiencing the same thing. As there was a Time Out error as well this issue was resolved by checking out the company file and getting the Bank Feed transactions. Bank Feeds are now working successfully while the file is online. 

Cheers,
Melisa

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Heidi-NLP
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Re: Unable to connect Bank feed

THANK YOU for giving an update! This has helped me so much!

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