Unable to create a new client file in Partner Dashboard

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JaneMcNeil
Partner
13 Posts
Partner
Australia
Partner

13Posts

4Kudos

0Solutions

Unable to create a new client file in Partner Dashboard

Hi,

 

I am trying to create a new client file in my dashboard and it keeps saying 'sorry, we cannot process your request at this time, please try again later'... What am I doing wrong or is it MYOB AGAIN?? I have tried a few times with the same message...

1 REPLY 1
Komal_S
MYOB Moderator
8,280 Posts
MYOB Moderator
MYOB Moderator

8,280Posts

741Kudos

1,164Solutions

Re: Unable to create a new client file in Partner Dashboard

Hi @JaneMcNeil 

 

This error can occur if the business name exceeds the character limit for the product:  

 

  • Essentials Accounting (upgraded version): 40
  • AccountRight Live: 40
  • Essentials Accounting (Old): 100

Please reduce the number of characters in the business name to or below the character limit for that product and you should be able to save the changes. 

Let me know how you go on. 

Kind regards,
Komal

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