Unable to get bank feed transactions 23/09/2019

[Steven_M]

Hi Everyone

Current Status: Resolved- 23/09/2019 11:30 AM (AEST)

Products: AccountRight Bank Feeds

We are aware that clients are encountering an Unable to Connect error when attempting to retrieve their latest bank feed transactions. Our team is looking into the cause right now and we realise how important it is to resolve it as quickly as possible.

We apologise for the inconvenience and thank you for your patience during this time

[Steven_M]

Hi Everyone

We are still investigating this situation to make those bank feed transactions available for clients as soon as possible.

Thank you for patience and understanding at this time.

[Steven_M]

Hi Everyone

Thank you for your patience

Clients encountering an Unable to Connect message will now be able to access their latest transactions without that message occurring.

Note: There may be a delay in receiving those latest transactions for some clients while the backlog is being processed.

Once again, we apologise for the inconvenience