Unable to invite online user

[Nicole_Synergy]

Hi,

The administrator could not invite my username to our online file because the following error message appears:

"The invitation couldn't be sent because this person is already entitled to use this company file."

However, upon checking the users for the file, my name was not there. 

Could anyone please help to resolve this issue? Thank you.

[Melisa_D · Accepted solution]

Hi @Nicole_Synergy, 

Thanks for your post and welcome to the Community Forum ! I'm happy to take a look into this for you, can you please send me a private message with the following information:

• Serial number 
• Your full name and email address 
• Email address that cannot be invited 

Update: User access updated