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Unable to invite online user

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Nicole_Synergy
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Unable to invite online user

Hi,

 

The administrator could not invite my username to our online file because the following error message appears:

"The invitation couldn't be sent because this person is already entitled to use this company file."

 

However, upon checking the users for the file, my name was not there. 

 

Could anyone please help to resolve this issue? Thank you.

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Melisa_D
MYOB Moderator
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MYOB Moderator
MYOB Moderator

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Accepted Solution Solved

Re: Unable to invite online user

Hi @Nicole_Synergy

 

Thanks for your post and welcome to the Community Forum ! I'm happy to take a look into this for you, can you please send me a private message with the following information:

  • Serial number 
  • Your full name and email address 
  • Email address that cannot be invited 

 

 

Update: User access updated

Cheers,
Melisa

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