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Unable to receive payment for a particular card OR encountering a message when accessing Receive Payments

MYOB Moderator Hayden_B
4,478 Posts
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Australia
Hayden_B
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Re: Unable to receive payment for a particular card OR encountering a message when accessing Receive Payments

Hi @charliez

 

As the file is local the script will need to be run by you, we have a hotfix tool that can be used for this. I've sent you a Private Message with the instructions to download and use the tool.

 

You can check your Private Messages by clicking link: Private Message Inbox

 

Let me know how you go.

MYOB Moderator Hayden_B
4,478 Posts
MYOB Moderator
Australia
Hayden_B
MYOB Moderator

4478Posts

699Kudos

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Re: Unable to receive payment for a particular card OR encountering a message when accessing Receive Payments

Hi @Curtis36

 

As the file is local the script will need to be run by you, we have a hotfix tool that can be used for this. I've sent you a Private Message with the instructions to download and use the tool.

 

You can check your Private Messages by clicking link: Private Message Inbox

 

Let me know how you go.

Monique_S
1 Post
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Australia
Monique_S
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Re: Unable to receive payment for a particular card OR encountering a message when accessing Receive Payments

Company File: Online
Serial No.: 4204
Company File ID: 5

MYOB Moderator Neil_M
9,339 Posts
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New Zealand
Neil_M
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Re: Unable to receive payment for a particular card OR encountering a message when accessing Receive Payments

Hi @Monique_S

 

I’ve run the appropriate script over your company file. Please close AccountRight down and then reopen it to see if you can see the invoices for that customer on the Receive Payments screen



Regards
Neil
MYOB Client Support
5teel
1 Post
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5teel
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Re: Unable to receive payment for a particular card OR encountering a message when accessing Receive Payments

  • Where the company file is stored i.e. online or local LOCAL
  • What the LAST FOUR DIGITS of the serial number is - Setup>>Company Information 7086
  • What is the company file ID - Help>>About AccountRight 29
MYOB Moderator Hayden_B
4,478 Posts
MYOB Moderator
Australia
Hayden_B
MYOB Moderator

4478Posts

699Kudos

649Solutions

Re: Unable to receive payment for a particular card OR encountering a message when accessing Receive Payments

Hi @5teel

 

As the file is local the script will need to be run by you, we have a hotfix tool that can be used for this. I've sent you a Private Message with the instructions to download and use the tool.

 

You can check your Private Messages by clicking link: Private Message Inbox

 

Let me know how you go.

ChristineOsh
2 Posts
Cover User
Australia
ChristineOsh
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2Posts

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Re: Unable to receive payment for a particular card OR encountering a message when accessing Receive Payments

I am also having this problerm

 

Company File: LOCAL

Serial #: 5120

Company ID: 6

MYOB Moderator Hayden_B
4,478 Posts
MYOB Moderator
Australia
Hayden_B
MYOB Moderator

4478Posts

699Kudos

649Solutions

Re: Unable to receive payment for a particular card OR encountering a message when accessing Receive Payments

Hi @ChristineOsh

 

As the file is local the script will need to be run by you, we have a hotfix tool that can be used for this. I've sent you a Private Message with the instructions to download and use the tool.

 

You can check your Private Messages by clicking link: Private Message Inbox

 

Let me know how you go.

ChristineOsh
2 Posts
Cover User
Australia
ChristineOsh
Cover User

2Posts

1Kudos

0Solutions

Re: Unable to receive payment for a particular card OR encountering a message when accessing Receive Payments

Hi Hayden,

All Fixed.

Cheers,

Chris

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