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Unable to receive payment for a particular card OR encountering a message when accessing Receive Payments

Sandygmd
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Cover User
Australia
Sandygmd
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Re: Unable to receive payment for a particular card OR encountering a message when accessing Receive Payments

Yes – I am having problems with this.  Can you please run the script on my file

Last four digits of serial number:  6950

Company File # 1

 

MYOB Moderator JakeN
1,114 Posts
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Australia
JakeN
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Re: Unable to receive payment for a particular card OR encountering a message when accessing Receive Payments

Hi @Kaprural,

 

This has been completed. Please confirm that it has worked for you.

Cheers, JakeN

Social Support Representative

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MYOB Moderator JakeN
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Re: Unable to receive payment for a particular card OR encountering a message when accessing Receive Payments

Hi @Sandygmd,

 

This has been completed please confirm that this has worked for you.

Cheers, JakeN

Social Support Representative

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Judy_Keys
2 Posts
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Australia
Judy_Keys
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Can't receipt debtors payments to sales invoices

We have upgraded to v2018.4 and I am now having an issue of not being able to process payments to the sales invoices. Can you please apply the fix to our file.

 

1.  Online

2.  Last 4 digits 1362

3.  Company File ID:  2

 

Can you please advise how long this will take?

 

Thank you

 

MYOB Moderator JakeN
1,114 Posts
MYOB Moderator
Australia
JakeN
MYOB Moderator

1114Posts

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Re: Can't receipt debtors payments to sales invoices

Hi @Judy_Keys,

 

This has been completed. Please let us know if this has worked for you.

Cheers, JakeN

Social Support Representative

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Contributing Partner Katrina_Hamann
13 Posts
Contributing Partner
Australia
Katrina_Hamann
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13Posts

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Re: Unable to receive payment for a particular card OR encountering a message when accessing Receive Payments

Hi,

 

One of my clients is having this issue.

 

The company file is: online

Last four digits:  0000

Company file ID:  4

 

Thanks 

 

Katrina Hamann

MYOB Moderator Steven_M
27,076 Posts
MYOB Moderator
New Zealand
Steven_M
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Re: Unable to receive payment for a particular card OR encountering a message when accessing Receive Payments

Hi @Katrina_Hamann

 

You should be good to apply that payment now, just ensure that you close down and reopen the file before trying.

 

**To other users affected: Do ensure that you have a current backup of the company file before posting**


Kind Regards,
Steven
MYOB Client Support
Judy_Keys
2 Posts
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Australia
Judy_Keys
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Re: Can't receipt debtors payments to sales invoices

Thank you so much JakeN, all good now.  Appreciate the prompt attention.

Contributing Partner Katrina_Hamann
13 Posts
Contributing Partner
Australia
Katrina_Hamann
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Re: Unable to receive payment for a particular card OR encountering a message when accessing Receive Payments

Thank you Smiley Happy

Lakelands
1 Post
Cover User
Australia
Lakelands
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Re: Unable to receive payment for a particular card OR encountering a message when accessing Receive Payments

Hi,

I am having the same problem

 

File Stored : Online

Serial Number last 4 digits :3907

Company File ID :1

 

Thanks

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