Unable to retrieve bank feeds

This thread is now closed to new comments.
Some of the links and information provided in this thread may no longer be available or relevant.
If you have a question please start a new post.
MYOB Moderator Steven_M
32,660 Posts
MYOB Moderator
New Zealand
MYOB Moderator

32,660Posts

4,358Kudos

0Solutions

Unable to retrieve bank feeds

Hi Everyone,

 

Current status: RESOLVED 5:15pm AEST,  12/04/2018


Product: MYOB Essentials and AccountRight

We are aware of some clients with have been unable to receive their latest bank transactions. Some AccountRight clients have been reporting an Unable to Connect message.

 

We apologise for the inconvenience, we’re looking into the cause right now and we realise how important it is to resolve it as quickly as possible. Thank you for your patience

Kind regards,
Steven

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

2 REPLIES 2
MYOB Moderator Steven_M
32,660 Posts
MYOB Moderator
New Zealand
MYOB Moderator

32,660Posts

4,358Kudos

0Solutions

Re: Unable to retrieve bank feeds

Hi Everyone


Just a quick update to indicate that this particular situation is intermittent and it something that our team are currently working hard on resolving as soon as possible for all users.

 

Once again, thank you for your patience and understanding.

 

Kind regards,
Steven

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

MYOB Product Team Haydes
6,195 Posts
MYOB Product Team
Australia
MYOB Product Team

6,195Posts

1,025Kudos

0Solutions

Re: Unable to retrieve bank feeds

H Everyone,

 

The core issue has now been resolved and we are in the process of releasing the Bank Feed transactions out throughout the night.

 

Users who have experienced this issue should expect to see their transactions released either later tonight or by tomorrow.

 

We will continue to monitor the situation closely until all feeds have been released to the relevant datafiles.

 

We appreciate the patience everyone has displayed and thank you for your understanding.

 

Cheers,
Hayden
MYOB Partner/Social Support



Cheers,

Hayden (Ex-Moderator)
MYOB Product Team
Didn't find your answer here?
Try using advanced search to find a post more easily Advanced Search
or
Get the conversation started and make a new post Start a Post