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a week ago
I selected "Undo" in my bank fees after selecting the "Approve" button.
My issue is it doesnt seem to have reversed the inital journal entry it created when i initally selected "Approve".
I now have the same bank transaction allocated to two differing accounts.
Any help appreciated.
When you initially approve a bank feed transaction it will create that generate the corresponding transaction (assuming you haven't selected to find the transaction).
If the user does select to Undo that match it will not delete the created transaction only undo the approval of that bank feed transaction i.e. the corresponding transaction still exists in the company file. If you don't require that initially generate transaction you would need to go to Banking>>Bank Register>>Navigate to that transaction and open it on screen before going to Edit>>Delete transaction. By doing that this will delete that initially recorded transaction from the company file.