User/Sign in Off Line Account

karenlee1
Experienced Cover User
46 Posts
Experienced Cover User
Australia
Experienced Cover User

46Posts

13Kudos

1Solutions

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User/Sign in Off Line Account

I signed in online and I have full administrator rights. I wanted a person to view our account "read only" so i backed up a file, restored it in the library and set up their user access read only and created certain preferences. I didnt want them to access to the live file.

 

I went into that file today but it would let me sign in. I didn't set myself up with access as I didnt think to do it and there was no prompt to do so as it allowed me to do the setting up. I now cannot go in and and change the persons preferences and it doesnt recongize any previous password of mine nor my online login.

 

I tried signing in as Administrator and leaving the password blank and that didn't work also

1 REPLY 1
Komal_S
MYOB Moderator
3,772 Posts
MYOB Moderator
MYOB Moderator

3,772Posts

372Kudos

572Solutions

Accepted Solution Solved

Re: User/Sign in Off Line Account

Hi @karenlee1 


If you can log in with your email address and password, but getting stuck at the second screen, can you please send us your serial number by Private Message as we might have to reset the Administrator login so you can have the access again.

Kind regards,
Komal

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