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bank feeds are being delayed.

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Experienced Cover User KerrieLee
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bank feeds are being delayed.

Our bank feeds are being delayed. I used to be able to download the information from the previous day about 9. am. Now it does not download until the following day. Basically 48 hours behind

6 REPLIES
Former Staff Tallie_M
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Re: bank feeds are being delayed.

Hi @KerrieLee,

 

I can see from your account that you have bank feeds set up on three accounts - can you please confirm which of these you're experiencing the delays with? In addition, could you also give us a timeframe of when this started happening?

Warm Regards,

Tallie

MYOB Client Support
Experienced Cover User KerrieLee
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KerrieLee
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Re: bank feeds are being delayed.

Hi Tallie

It is the MBL account & It statrted happening after the October long weekend 3/10

 

Thanks

MYOB Moderator JakeN
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Accepted Solution Solved Solution

Re: bank feeds are being delayed.

Hi @KerrieLee,

 

I've just been in touch with the bank feeds team and they've confirmed that transactions are being sent to your company file as they're receiving them. They have noted a few clients who thought their bank feeds were being delayed that actually turned out to be due the impact from the long weekend and it affecting processing times on the bank's end.

 

The other thing to note is that if the bank has set a cut-off time (say 5pm), any transactions processed after then will be processed the next day and therefore flow through the day after. This would result in approximately a 2 day delay.

 

We’d love to hear if you’ve been having issues today with your transactions from yesterday. If you continue to experience problems over till next week, we’re happy to investigate further.

Cheers, JakeN

Social Support Representative

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Experienced Cover User KerrieLee
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KerrieLee
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Re: bank feeds are being delayed.

Hi

The feeds couldn't be downloaded when I tried at 10.30am but they are there now when I tired again

Thanks for the additional advice about cut off times delaying the process, usually we have thme approved before that time but good to note. 

 

Thanks 

ALISON
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Re: bank feeds are being delayed.

Mine are too. Did you get this issue fixed?

MYOB Moderator CloverQ
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Re: bank feeds are being delayed.

Hi @ALISON,

 

I'm afraid that we did experience a brief delay in the morning yesterday. Our bank feeds team can see that the feeds yesterday arrived in your file around noon. Today's transactions have been delivered fine in the morning. 

 

Apologies for any inconvenience caused. If you have more questions, please do not hesitate to post again.


Kind regards,
Clover
MYOB Client Support
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