changing your mobile number!!

[Samer]

Hi

Really basic question... i have changed my mobile number a few times and waited but the security sms and the mobile number on the contact details remain the same!!!

How do you update those?

[Earl_HD]

Hi @Samer 


Thank you so much for your post. To update your new phone number you'll need to fill up the Change of Details form. 

I'll send you a private message with the Change of details form.

Regards,
Earl

[Samer]

Hi

I received the email and replied with the form filled.  Followed up with another email.

My details are still the same and still not getting security sms on the new number.

[Genreve_S · Accepted solution]

Hi @Samer,

Thanks for posting,

We would need to check the account to see why it hasn't gone through and also proceed with switching it over to the right phone number.

To further assist please send me a private message containing your 

• Serial number 
• Full name & email address 
• Company name
• The user that we are trying to change the phone number 
• New phone number

Looking forward for your reply.  

Cheers, 

Genreve.