error when trying to write off stock

[Alisha83]

I am trying to write stock off to the "wastage account"  however every time i do it it comes up as per the below error in the main screen 

but if i click into the item it show as 0 on hand 

does anyone know how to fix this ?

[Yanike_S]

Hi @Alisha83 

Thanks for your post. I am happy to look into this for you. Could you give me the last 4 digits of your serial number and company file ID (Help>>About AccountRight).

[Alisha83]

Thank you, i have found another article where someone has the same issue and you just had to run a script. 

last 4 digits: 2200

Company File ID: 5

[Yanike_S · Accepted solution]

Hi @Alisha83 

Thanks for your account information. I have now run the scripts over your file, let me know if this has solved it for you. You might have to close AccountRight and resign in.

[Alisha83]

Thank you, that has fixed the existing ones, i just tried to write more stock off and it has came back with the same error 1.77635683940025E -15. will this happen every time?

[Yanike_S]

Hi @Alisha83 

I am sorry to hear you are still having issues. I am happy to run the scripts again, could you check the following first:

Please note that if you do have any receive item transactions these would need to be converted into Bills before this process.

• Go to Inventory>>Item List>>Inventoried tab, click to sort by On Hand (select the column heading). Ensure that no items are showing as having a negative on hand value.
• Run the Inventory Value Reconciliation and check to ensure that there no invalid amounts. Invalid amounts being a negative or an item that has 0 on hand but a value in Inventory

If those options are fine and you don't have any negative values I can arrange for the script to be run again.