myob unable to connect to the online confirmation service

[DRAGAN557]

MYOB AR Premier 19.14
I get the message "Unable to connect to the online confirmation service - you may not be connected to the Internet..."

I have added myob.com site to Secure Sites in Internet Options, but still can't confirm the file, can I get some assistance please?

[Melisa_D]

Hi @DRAGAN557, 

Thanks for your post and welcome to the Community Forum ! Can you please send me a private message with the below details so I can assist:

• Serial number 
• Your full name and email address 
• Company file code listed in the confirmation window

[DRAGAN557]

Melissa_D, sorry I'm having trouble sending a private message. When I point to your name and click "Send message" the screen changes to one that has "Private Messages" but I don't have any way to type my message.

Is there another way to send a private message?

[Melisa_D · Accepted solution]

Hi @DRAGAN557, 

Apologies, can you try this private message link now. 

[DRAGAN557]

Hi Melisa,

Are you able to help me confirm the file again by sending me a link to send you a private message?

[gavin12345]

Hi @DRAGAN557 

See this link to a great new service by MYOB for users of older versions. 

Regards

Gavin