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remove the online administrator

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Mylene08
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Papua New Guinea
Mylene08
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remove the online administrator

Hi All,

 

I want to add a new user, unfortunately the email address Im setting up is the same email address to the administrator, what should I do, even I removed the administrator the email address has been same to MYOB online? Please assist.

 

Regards,

Mylene

4 REPLIES 4
MYOB Moderator Jake_N
1,237 Posts
MYOB Moderator
Australia
Jake_N
MYOB Moderator

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Re: remove the online administrator

Hi @Mylene08

 

Is there a reason why the email address is the same? If not then to be able to avoid this issue the best plan is to use a different email address.

If there is a reason why it has to be the same please let us know the reason in a reply.

Cheers,
Jake

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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Mylene08
4 Posts
Cover User
Papua New Guinea
Mylene08
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Re: remove the online administrator

Hi Jaken,

 

The fc stands for a financial controller, our old financial controller has resigned so we have a new hire fc , thats the reason why we have to use that email again, I will just change the name.

 

Regards,

Mylene

 

 

Mylene08
4 Posts
Cover User
Papua New Guinea
Mylene08
Cover User

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Re: remove the online administrator

Hi Jayken,

 

still waiting for your reply.

MYOB Moderator Jake_N
1,237 Posts
MYOB Moderator
Australia
Jake_N
MYOB Moderator

1418Posts

190Kudos

144Solutions

Accepted Solution Solved Solution

Re: remove the online administrator

Hi @Mylene08

Sorry, I misunderstood your last post. To be able to update the name for the online email you can reset the password, then update the contact details. I have found a help page that contains the instructions to do this, About my.MYOB.

 

After updating these details you can modify the User ID the email address is attached to. Instructions for managing users can be found here, Managing users.

 

Let us know how you go. If you get any error messages please reply with a screenshot.

Cheers,
Jake

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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