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Backup: Decrease time to backup

Partner

74Posts

78Kudos

2Solutions

74 Posts
Partner
Australia
New
New

Could you please make backing up from the cloud faster. Some of my clients files take over 15 minutes.

 

Cheers

Tereas

 

"Backup from the Cloud to be quicker please"

7 Comments
CloudMindAcc
Ultimate Partner
1,949 Posts
Ultimate Partner

I agree it is very slow to take a back up especially when we are against the clock trying to roll over files.

Mike_James
Ultimate Partner
4,760 Posts
Ultimate Partner

Hi @manning, @CloudMindAcc, a suggestion was made somewhere to check out the file, back up locally, then cancel the checkout. Might speed things up for you.

CloudMindAcc
Ultimate Partner
1,949 Posts
Ultimate Partner

Thanks Mike_James just wanted 30 minutes for one file to back up.   I gave up and have started again.

I am not sure the theory of taking it off line is faster as you have to wait just as long for the sync to workSmiley Frustrated. Once I get through EOFY I will time both scenarios and test a few files and let you know.

 

Back up just finished as I was typing only took about 10 minutes this time so it must have got stuck.. yay I can now finally roll over the payroll year 45 minutes later.  Time for a glass of wine to relax!

manning
Partner
74 Posts
Partner

Yes taking off line still your have to sync which is also slow.

ASWatCR
Partner
243 Posts
Partner

Agree - backups are extremely slow and frustrating average 15-20mins Smiley Sad

CloudMindAcc
Ultimate Partner
1,949 Posts
Ultimate Partner

Hi ASWatCR & manning

 

Another MYOB consulant offered me the below advise this might be helpful for other users.

 

  1. First of all sync the file.   It does sync automatically to the machine that is running the file. And it does it every 20 minutes or so.  (Might not be so great for consultants if we only access file every month or so)
  2. Check the file out at the end of the day. Because it syncs changes only the checkout normally takes less than a minute.
  3. Immediately do a backup to a local backup folder as per normal.
  4. Undo the checkout (discard changes), which takes less than 10 seconds to put it back into the cloud, I.e. remove the checked out flag on the file. Since there are no changes – all you have done is back up – this is quickest way backing up a cloud file and keeping a restorable backup on a local machine.
  5. Should you need to restore the cloud file it will ask you for where the local backup is kept and then restore from there. All safe.
AndrewStephen
Valued Cover User
1,008 Posts
Valued Cover User

It currently takes us 45+ minutes to backup our online file. Support staff argee the point and refuse to accept it takes so long.

Same datafile takes only 5-6 minutes.

 

Support says, start the backup and leave for the day. Not an option for those of us that turn PC's off at the end of the day.

Paying staff to stay back after the back has started isn't an option.


THIS NEEDS TO BE ADDRESSED AND FIXED.