Share your ideas for improving the new AccountRight. Vote on ideas and discuss them with the MYOB product development team.

AccountRight

Banking: Emailing Receipt option

Experienced Cover User

25Posts

559Kudos

0Solutions

25 Posts
Experienced Cover User

It would be great to be able to email receipts to customers when you receive their payment, at the moment you can only print and I find this waists time and paper.  (The email remittance feature works great so why not have an email receipts option too.)

 

Thanks

Current Status: Planned
Last Changed: August 2013

Thanks for your suggestion MHS. This feature is currently planned for for AccountRight Live users.

226 Comments
Experienced Cover User
37 Posts
Experienced Cover User

This suggestion has been put to MYOB on so many occasions, you would think a software package could simply be modified as suggested considering you can email remittance advices to suppliers it should be an easy update to add this feature to emailing customers - not sure why the delay, I personally put this forward years ago and still nothing 

2 Posts
Cover User

It would be great to be able to email receipts to customers when you receive their payment.  The last post i can see about this in 2013 state planned.  (The email remittance feature works great so why not have an email receipts option too.)

1 Post
Cover User

 it would be great to be able to email receipts direct to my customers. I note thsi has been planned to be introduced since may 2013. How much longer do we need to wait ??

Partner
5 Posts
Partner

Can someone please advise what the "planned" timeframe is - I have several clients who need this feature, waste of time saving to PDF and emailing from external mail system, should be the same as invoices, the ability to print AND email.

3 Posts
Cover User

Not being able to email receipts is so frustrating. Looking over this forum users have been requesting this simple function for many years. Even in 2013 the current status was "planned". So why hasn't it been done. Come on MYOB development team - get on to it! I can't see any disadvantage in implementing this simple function. Looking at the commend centre you can email invoices and statements but not receipts? What's the logic in that?? Surely you guys consider the feedback from your clients on this forum??

3 Posts
Cover User

Or as a minimum give a choice not to print receipts

Experienced Cover User
126 Posts
Experienced Cover User

Another day. Another AccountRight "upgrade". Still no emailing of receipts. Still no further response from MYOB.

Experienced Cover User
66 Posts
Experienced Cover User

So since 2013 members have been asking to be able to email reciepts.

Long strings of requests on other topics - has been planned for years and yet you still haven't done it for yet another new release.

 

What is so hard about being able to email receipts??

Or do you just not listen to feedback anymore.

 

Trusted Cover User
104 Posts
Trusted Cover User

hi, is there any update on when this feature is being adopted? ta.

Experienced Cover User
126 Posts
Experienced Cover User

Another day. And another fee increase notification. Still no response. Can't even get an answer on this when I contact MYOB by phone.