Share your ideas for improving the new AccountRight. Vote on ideas and discuss them with the MYOB product development team.

AccountRight

Banking: Emailing Receipt option

Experienced Cover User

25Posts

559Kudos

0Solutions

25 Posts
Experienced Cover User

It would be great to be able to email receipts to customers when you receive their payment, at the moment you can only print and I find this waists time and paper.  (The email remittance feature works great so why not have an email receipts option too.)

 

Thanks

Current Status: Planned
Last Changed: August 2013

Thanks for your suggestion MHS. This feature is currently planned for for AccountRight Live users.

227 Comments
3 Posts
Cover User

Emailing receipts - MYOB status "Planned 2013". This is an absolute joke. 18 pages of posts just on this thread alone and I'm sure there are hundreds of more posts about it over the years. The emailing function for other documents is already setup on MYOB. I'm sure it would take their inhouse developers no more than half a day to build for receipts. I'm guessing MYOB never actually read any of these posts. They have been out of touch with their client for years. The problem is they've changed hands too many times - recently taken over by private equity in May 2019. I'm fast losing patience with this software, plenty of good competition out there. 

Experienced Cover User
28 Posts
Experienced Cover User

We will be looking at alternatives shortly, MYOB is getting expensive and there are a lot of other options out there now.

4 Posts
Cover User

This failiure to email receits is going to be a deal breaker for me. The amount of paper and ink I spend printing these is not worth it

Experienced Cover User
52 Posts
Experienced Cover User

the option to email receipts is an important requirement of customers these days. People request an email of their payment to prove remittance and the extra work to supply is another archaic non-feature of MYOB!

Working in the Aged Care sector as second party payments are the norm, it MUST be implemented.

7 Posts
Cover User

It seems inconceivable to me that after all these years we still can't email receipts after having received a payment.

 

Enough said.

Experienced Cover User
30 Posts
Experienced Cover User

After applying a payment to an invoice I resend it.  The customer has a permanet record of the paid invoice.

Ian Williams

Experienced User
23 Posts
Experienced User

Is there any kind of update on this?  I can see this response to an email receipt idea that dates back to May 2013:

 

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It's been 7 years!  

 

Currently there are two options. The first is to print receipts, scan and email them - which is a waste of paper and time consuming if you have hundreds of payments.  Or you can email customers an activity statement. I am finding that this is just confusing people as the statement shows every transaction and not just the invoices to which the payment applies.

Contributing Cover User
10 Posts
Contributing Cover User

MYOB why is this still an issue?  The systems provides an email option for Receipts but no actual process.

 

Is there one and I am missing it?  or not.

Thanks

Experienced User
13 Posts
Experienced User

You can print receipts - print to PDF and then email. It's really not difficult..

7 Posts
Cover User

Yes Nathan, really not difficult and it would be even easier if it was baked into the application.  The fact we can email invoives from within MYOB demonstrates it is in deed possible.  The further development of MYOB can be likened to running a wisk through quick dry cement.