Share your ideas for improving the new AccountRight. Vote on ideas and discuss them with the MYOB product development team.

AccountRight

Banking: Emailing Receipt option

Experienced Cover User

25Posts

502Kudos

0Solutions

25 Posts
Experienced Cover User

It would be great to be able to email receipts to customers when you receive their payment, at the moment you can only print and I find this waists time and paper.  (The email remittance feature works great so why not have an email receipts option too.)

 

Thanks

Current Status: Planned
Last Changed: August 2013

Thanks for your suggestion MHS. This feature is currently planned for for AccountRight Live users.

200 Comments
3 Posts
Cover User

Emailing receipts - MYOB status "Planned 2013". This is an absolute joke. 18 pages of posts just on this thread alone and I'm sure there are hundreds of more posts about it over the years. The emailing function for other documents is already setup on MYOB. I'm sure it would take their inhouse developers no more than half a day to build for receipts. I'm guessing MYOB never actually read any of these posts. They have been out of touch with their client for years. The problem is they've changed hands too many times - recently taken over by private equity in May 2019. I'm fast losing patience with this software, plenty of good competition out there. 

Experienced Cover User
26 Posts
Experienced Cover User

We will be looking at alternatives shortly, MYOB is getting expensive and there are a lot of other options out there now.

4 Posts
Cover User

This failiure to email receits is going to be a deal breaker for me. The amount of paper and ink I spend printing these is not worth it

Experienced Cover User
52 Posts
Experienced Cover User

the option to email receipts is an important requirement of customers these days. People request an email of their payment to prove remittance and the extra work to supply is another archaic non-feature of MYOB!

Working in the Aged Care sector as second party payments are the norm, it MUST be implemented.

1 Post
User

I am amazed this function is not included.

 

 

Trusted Cover User
127 Posts
Trusted Cover User

Yep and seems that it is way too hard for them as so many people have commented and would find it useful.  Not a priority for MYOB apparently!!!

1 Post
User

A main reason to move up from essential to accountright was that we could email the receipts as we recieve daily payments cash payments whom expect receipts emailed. 

Trusted Cover User
127 Posts
Trusted Cover User

Great news

 

1 Post
User

I have sent in a few emails over the past couple of years requesting the ability to email sales receipts.  Each time there is a standard reply that it will be done in the future.  The ability to do this simply instead of saving a receipt as a pdf & emailing separately is time consuming & ridiculous, given we can email a sale directly.  When does MYOB propose to catch up to other accounting software and make this a simplified process?

1 Post
Cover User

So given MYOB only want to increase fees and not provide features, whats the easiest way to move to Xero or another company?