Email: SMTP servers to email

[AlanT]

At the moment, my understanding is that MYOB relies on MAPI to send e'mails and if you are using an e'mail that does not use MAPI API's you have to save reports as, say PDF, and manually send by e'mail.

As a user who chooses not to use Outlook for various reasons, I set up the MAPI settings in Windows Control Panel, but still MYOB does not send my e'mails.

Could someone please explain why MYOB will not allow me to enter my SMTP settings and connect to my mail server with alternative APIs - such as the CDO set?

Supporting only MAPI appears to be very restrictive to users who need to use software other than Outlook and must create more support calls than is necessary - not to mention unhappy users.

Thanks.

"Please can we use SMTP servers to send e'mails from MYOB"

[Jeanies_JC]

I think I am having the same problem.  Does MYOB just fail when it tries to send your email or does it come up with an error message?  If so, what is the error message?

[AlanT]

Ha Ha! I had the most amazing thing happen.

Thought I'd just try resending an e'mail to capture the error, so while I was setting up a new dummy customer, Huxley crashed - as usual.

One of the options was to send a copy of the error message to MYOB, so I selected that option, and guess what? The e'mail was sent correctly.

Now, if they can write their error routines to work, why can't I send my invoices the same way?

[AlanT]

Bump.

Would it be possible to get some comment or recognition from MYOB about this?

This is really causing grief for a number of my clients.

Thanks.

[Daveyw76]

It would be great if the developers could move the email architecture into the OS's native SMTP server rather than having to call on a default email program.

When I send out the payslips each week, I need to open up a mail client each time to "force" the mail from the outbox.  This is not ideal for the process I have set up and performs differently depending on which computer I am using (sends from different email addresses).

[Barry_C]

Thanks for the idea. We would love to hear what other users think about this. Please keep the comments and votes coming.

[jclegrice]

Having issues with a couple of clients and wish this would zoom to the top of the priority list. In particular the problem of the Outlook popup "A Program is trying to access..." requiring the workaround of "ClickYes" to get a working program.

Sticking with a long obsolete technology that is MAPI and moving to direct smtp will do you a lot of favours.

I fail to understand why MYOB persists with this when SMTP is just easier to implement. Oh and guys when you do decide to implement, don't forget the SSL and TLS librarys to. The world is preferring secure SMTP these days.

[Daveyw76]

Hi there, I was wondering if there are any plans in future developments of AccountRight Plus, to change the email delivery protocol.

Currently, the facility to send email is quite clumsy in that:

1.  You have to have MS Outlook installed on the computer to merge email data (which adds a further minimum AUD$140 to the 'setup costs' of MYOB per workstation);

2.  You need to open the email program each time, to ensure the mail are sent from the 'outbox'

3.  There is limited facility for personalising or branding email forms out side of basic text (this is cosmetic and less important)

I would like to suggest that the email protocol is changed to using the native SMTP services on the OS rather than the current .mapi protocol.  This would open up solutions to my challenges above, and more!

I am interested in your thoughts.

Dave.

[jaredquinn]

This would be a fantastic feature for MYOB.   I would prefer to remove outlook entirely from the environments I support if I could unfortunately those that use MYOB have no other option.

Directly sending email by SMTP would be much preferred.

[Daveyw76]

I have been keen to see this feature for a long time in the AccountRight product.  Firstly it would eliminate the requirement to have Outlook installed on the computer and having to deal with security popups.  It is a much more elegant solution.

MAPI is yesterday's news  

[Cooee]

MYOB please implement this! It could solve my current issues with MYOB and Office 2013 64 bit.