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AccountRight

Forms: Invoices - Terms and conditions/second page

Super Partner

478Posts

268Kudos

21Solutions

478 Posts
Super Partner
Australia

Suggest that we are able to add a 2nd page to all quotes/orders/invoices for things like Terms and Conditions that can be automatically printed within MYOB.

 

As a minimum and pre-cursor to this suggest that the Labels format be changed in AR Live to allows us to have 1 A4 label on the page so that we can use this for Quote Terms and Conditions like we have been using in previous versions of MYOB.

 

"Ability to add extra last page to custom forms for Terms and Conditions"

Current Status: Open
Last Changed: September 2013

Thanks for the great Idea. We would love to hear from other users what you think. Please keep the votes and comments coming.

65 Comments
1 Post
User

Its really imprtant these days to be able to attach your terms and conditions to your sales invoice, surley you cant look past this request.

Super Partner
478 Posts
Super Partner

Hi Hollie,

 

This can be done now by attaching it to the invoice when you are emailing it.

Experienced Cover User
33 Posts
Experienced Cover User

Hi MYOB,

MYOB end users have been asking for ability to be able to have a 2nd page in our invoice template that we can add our Terms and Conditions into. The T's & C's will then always sent with the invoice by default. MYOB's solution by giving ability to attach when mailing, still means accounts folk (users) have to manually remember to do this and human error happens - sometimes it's missed being sent. So yes it can be done that way but it should be a last page part of the invoice/quote template.

 

Also you cannot attach any more than one file which is not helpful either. Often we have company disclosure doc and supplement files that we need to send with quotes/invoices, such as schedule of works etc for a job. 


Disappointed that MYOB is clearly not listening to the customers needs when this has been asked about for a few years now (it's been a long time (years) since I put the same request forward and nothing changes.... I just see further requests from MYOB customers for the same. Today I decided - time to voice my request again in support of the numerous other users. 

Cheers Sophia

2 Posts
User

I second Sophia's comment. It's not as if there isn't enough room. I've had customers complain that my account details are not on my invoice because they missed the second blank page with payment instructions right at the bottom. Surely we can have a box below the payment instructions that has our terms and conditions?

 

I already have to add a description of work done and attach that to the invoice then copy and paste my Ts&Cs  onto the invoice. It's a laborious task that makes me want to start looking at xero and other platforms. 

 

MYOB's constant "smart responses" that ignore what customers are requseting shows poor service, a lack of flexability, a lack of understanding and an unwillingness to serve their customers what they want and instead give them what MYOB thinks is best and just so happens t involve less work for them.

1 Post
Cover User

This idea was submitted in September 2013 - & it's still not been added? Ridiculous! Its April 2020 and we need this on every invoice to make debt recovery easier when customers do not pay