There is no such thing as a paperless office in MYOB if you want to avoid sending incorrect invoices.
Customer ordered a product not priced since 2011 and was told verbally the price would be increasing but not by how much. Had to request a depostit so when entering order into MYOB I changed the price by $10 on the fly and pressed ok. Then added a line for the deposit and zero items sent creating a 260 item backorder.
Myob of course emails immediately, unfortunately there is no preview before sending so off it went.
What I didn't notice until it came time later to invoice for part of the product was that the old price was still on the line item, so I check the PDF of the invoice that was sent, and sure enough it had produced a backorder line with the old price.
Now I have to go to my customer cap in hand and explain the problem. If my customer dosn't want to play ball I have just lost us $2600 on the sale.
Why is that if I am increasing the master price on an item as I enter a sale, MYOB does not automatially update that line item immediately on the current order or at least ask if it should. Pretty expensive mistake when you are in a hurry. If I could afford to change the software I would, stupid errors like this make that impossible.
The GST tick box on quotes also nearly caused me a huge problem. Normally entered with them off, I did one recently with the tick on, noticing it ticked off before sending. Confused my poor customer by sending the **bleep** thing 3 times before I got the pricing right. If MYOB had warned me when I removed the tick that I was effectivly changing the pricing on the line item, do I want to continue, or given me a preview when quoting I would have noticed immediately that it was not correct.
I've been using this software for over 15 years, so I should know better, but when I'm real busy, I shouldn't have to keep checking my software is doing what it should. It is supposed to be smarter than me.
"Sale Item Price updating not immediate"