Had a client today getting some feedback from customers/suppliers etc about when an email (sent from AR Live mail) arrives into the inbox it has the email address "firstname.lastname@example.org" This wouldn't normally be a problem but some people are copying this email address when writing a reply, why they do this we do not know (instead of just hitting reply).
If this is able to somehow be replaced with the reply address so that it looks like the "reply to" email address actually sent the email (?!) then that would go a long way in fixing a headache for the client.
Thought we would throw the suggestion in here in case others find their customers doing this and maybe would benefit from a change.
"Emailing from new AR Email system, shows confusing email address in customers inbox.."