Thank you everyone for your comments and votes on this idea.
Those of you who have used PayDirect Online will find it to be a great tool to make collecting invoice payments easier. By giving your customers the ability to pay straight from their online invoice, you can now spend lesser time chasing payments.
According to the RBA, in Australia it takes an average of 45* days for an invoice to be paid. And we have found that invoices that are paid using PayDirect Online are paid on average in just 11 days. That’s a reduction of the average payment time by almost three quarters!!
We recognise that having the ability to oncharge credit card surcharge is a very popular request among our PayDirect Online clients. However, research shows that while customers enjoy the benefits of being able to pay by credit card, they find the act of surcharge being passed on as an annoyance. Something that tends not to be rewarded by customer loyalty.
So, before we commit to the development of this request, we are conducting our own research to analyse the impact of such a change on the speed of invoice payments.
I will provide an update on this idea as soon as I have something more to share on the topic.
*Source: Dun & Bradstreet, “Australian Trade Payments Analysis: Payment times remain low in Australia”