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AccountRight

Pay Superannuation: Delete or hide reversed paysuper payments

Experienced Cover User

72Posts

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72 Posts
Experienced Cover User
Australia

There is currently no way to hide or delete authorised (or approved) PaySuper transactions so ones that need to be amended will still show as partially authorised (if 2 authorisations required)

 

"PaySuper - delete or hide reversed paysuper payments"

Current Status: Open
Last Changed: November 2014

Thanks for your excellent suggestion @scfsh We are definitely seeking feedback on how we can make the manage payments screen easier to use. Anyone with feedback on how they would like to be able to filter, remove or hide transactions on the manage payments screen, please leave your comments here.

161 Comments
Contributing Cover User
11 Posts
Contributing Cover User
Contributing Cover User
8 Posts
Contributing Cover User

OK. This is a ridiculous situation for which I'm struggling to understand why things haven't been progressed and resolved since it was initially brought up in the forum 739 days ago (Yes, the original post was closed - http://community.myob.com/t5/Staffing-and-payroll/PaySuper-deleting-payments-to-be-authorised/m-p/32... - so this is the oldest one I've managed to find, just 716 days).

 

I don't get it. Is it unclear what a massive liability this flawed system design creates?? Just in case there is a misunderstanding here I've inserted a screen shot to illustrate the issue:

MYOB problem.jpg

 

There you have it - an errant "Pay Superannuation" was put through and authorised by a single party in my organisation. After the mistake was realised (the person should have gone to "Manage Payments" and authorised PS000001) a reversal was put through. HOWEVER, PS000002 is still present in the Manage Payments window and can still be authorised by another party(!). How do I realistically stop someone from errantly authorising this payment at any point in the future whilst it is still available to do so? Sure, I can instruct the handfull of current authorisers now, but as time goes on this is a ticking time-bomb just waiting to go off.

 

I strongly feel that the developers have failed to draw up all the scenarios before building this superstream module and implementing it. What's more, MYOB management seem to have their head in the sand over the ramifications of these shortcomings. My observation to support this is that I have an outstanding "issue" reference where the Client Support team are initiating an "investigation into the background of this issue with the Product Development team". Given that I have been told that 20% of calls to the Superannuation Resolution Team are about this very issue, I can't fathom why it is not in MYOB's interests (as a secondary driver over repairing a fundamental flaw) to fix it in order to drive down their support costs. On the other side of the fence - why must I lose sleep at night worrying about someone mistakenly authorising the transfer of this money into funds which will be very hard (if not impossible) to recoup. It's only limited to $403.23 but what about EVERY other MYOB superannuation user or my organisation's next potential errant transaction thats a much greater value? (BTW - We are a simple, modest, not-for-profit.)

 

I believe in constructive criticism so I offer a a solution (one of a handful I can think of).....

Given that the system is designed to reverse transactions rather than delete for audit purposes, automatically change the status of the payment in the "Manage Superannuation" window (once the transaction has been reversed) to "transaction reversed before authorisation complete". This particular status, will of course, never be allowed to be authorised by another admin and hence stop MYOB from requesting the funds from your bank account. I'd also introduce the ability to "decline" an authorisation which then puts some further checks in place to prevent an unwanted funds transfer in the event thet the "PS00x" hasn't been reversed.

 

So the real question is - How long do we have to wait for a solution to a system function that is not fit for purpose? At this stage, "under consideration" by the development team just doesn't cut it. Is MYOB willing to underwrite the total sum of liability waiting to be authorised when the admin users for these applicable accounts don't want them there?

 

There's little else to say except please, MYOB, state what you are going to do to resolve a very real issue that has fiscal implications for each and every payroll customer AND provide us with a timeline for it's implementation. 

 

Gui - BSc (Hons) Information Systems & Management

(- I realise that adding my accreditation is pretentious but I wanted to lend some gravitas to my plea/observation).

 

 

 

2 Posts
Cover User

I agree that at very least be able to change the status to deleted or reversal complete or render the transaction useless so it cannot be authorised. This is very important for business that have 1 person authorising and they don’t create the payment and is unaware of the reversal. Thanks

 

1 Post
Cover User

Please make a function for the reversed superannuation payments where you can mark them as deleted or as an error file as it is confusing to see the transaction as waiting for authorisation when there is no reason to process it. I can see double up super payments happening by accident.

1 Post
Cover User

Hi,

 

I agree with all comments, there needs to be a a way to delete pending authorised payments for those that are reversed etc, and also for those superstream exempt employees who control the super fund (SMSF) and the employment entity.

 

Thanks,

 

Tom

1 Post
Cover User

This really is a major and immediate concern that should be treated with the urgency it requires.  I have already been in the situation where I have overpaid superannuation due to a misunderstanding between our business and our Accountant Bookkeeping Team. Is this payment had of been deleted and not just reversed, or once it had been reversed it no longer was showing in the pending section this would not have occurred.

 

I still have have pending transactions that have been reversed sitting in my payments pending.  They have already been paid!!!  This is dangerous.  I would like to have them deleted our of my pending box urgently or have a facility where they cannot be authorised.

Trusted User
92 Posts
Trusted User

732 days - or - 2 years since this issue was raised and counting. Has anyone tried to get an overpaid Superannuation transaction returned - GOOD LUCK.

MYOB - stop sending your development to low paid - developers and get your software resolved. This is a major flaw in your product and should be seen as priority.

1 Post
Cover User

Finding it very frustrating not being able to remove reversed super payments.   Hope this will be rectified sooner than later.

4 Posts
Cover User

Hi,

 

It is confussing the pending or deleted payment still appear in the manage payments window. I have reversed a reversal super payment today as it was still shown as a pending payment. I then found the super payable GL was wrong then contacted MYOB. now I need to manually do an adjustment to balance back my Banking account and payable account.

 

please consider to add a function to delete the pending payment.

 

kind regards,

Rita

1 Post
Cover User

It would be great to hide or delete reversed super payment, but at the very least the status should change to either 'VOID' or 'Reversed'  to show that the payment has been infact reversed and also to avoid confusion when processing final authorisations.  Will this feature ever be updated??