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Experienced Cover User

31Posts

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31 Posts
Experienced Cover User
Australia
New
New

Could we please have the option for 2 seperate email address for invoices and for statements - alot of our customers require tax invoices to be sent to 1 email address into an automated invoice system and statements toi be sent to another email address 

5 Comments
Mikev
Contributing Cover User
12 Posts
Contributing Cover User

I think this can be done via placing multiple email addresses separated by :  (semicolon) in the email address field in Accountright. We use this to email ourselves a copy of all invoices so if a customer requires a resend or disputes an invoice sent we have records.

Suzi_Byrom
24 Posts
Cover User

Great tip on including yourself @Mikev we do this too. In our case we also some of our clients that request invoices be sent to multiple recipients in their organisation such as operations, accounts and management but I also agree with @Leah11 that it would be helpful to be able to specify a seperate one for Statements (if required by the client).

 

Something to keep in mind though that we've found can become a problem with adding multiple recipients email addresses (some of our clients go to 4 or 5 plus ourselves) is that on days when we larger volumes of invoices being emailed (particularly when they include clients with muiltple email addresses) they get triggered as "Spam" by Microsoft and our accounts email address automatically gets locked for a period of 24 Hours ... which is very frustrating.

 

Note: The reason we email from Outlook is because we have to attach Consignment Notes and other supporting documentation which do by emailing directly from MYOB as this option is not supported (yet - but hopefully will). Plus like @Mikev we also like to be able to forward on original email trails when clients say they've never received them. 

Mikev
Contributing Cover User
12 Posts
Contributing Cover User

Hi @Suzi_Byrom re your email bouncing as spam if you put too many names in the to or bcc field. I wonder if you are using Office365 or Gmail. If you use an internal server then SPF & DKIM may solve this issue. Smiley Happy 

Suzi_Byrom
24 Posts
Cover User

Thanks for the tip @Mikev. Yes we have an internal server and are using Office365, but this issue seems to have not only our IT Manager stumped but also the guys at Microsoft with whom he's been working with and noted that our issue has now been escalated up through 4 or 5 of their teams. All of which have said that this shouldn't be happening because our volumes are not actually that high even when with the multiple recipients included. They initially suggest it was an issue with MYOB however the reason we have multiple recipients is why we don't email directly from MYOB.

 

"This is an automated notice from Exchange Online Protection.

Your outbound spam filter policy is configured to notify you when a user is restricted for sending outbound spam. We've detected a high volume of outbound spam or other suspicious behavior from the user(s) listed below ....".

 

Our spam filter policy configuration was initially set to 100 emails per 24 hour period, so after the first few couple of times it was then increased to 1000 per 24/h so there was absolutely no way that we were anywhere near that cap but it's still triggered. 

Daisy2021
4 Posts
User

Many customers are requesting for the Statements and invoices to be sent to a different email address. We need this ability in MYOB Account Right urgently, because, it is taking too much time to send out invoices, as it needs to be done manually (Selecting the saved email address) and one statement after the other.