I have looked through posts dating back to 2012 and beyond where people have been requesting the ability to have MYOB automatically calculate and (where applicable) add a surcharge for Credit Card payments.
I have the PayDirect device and need to re-issue an invoice to manually add an extra line for a surcharge to the invoice while the customer is with me.
Now that PayDirect Online has been released, a customer has the ability to pay an invoice with their credit card at their leisure, but I end up being charged for it without the customer even being aware. I have phoned customer service and was informed that there is currently no way of automatically adding the surcharge and the system doesn't do it. I am currenlty on the screen to setup PayDirect Online so have not tested it myself. The advice of customer service was to increase my fees to cover the surcharge. Not really fair on people who are not paying by card.
Personally, I would have thought this is something that should have been written into the software prior to releasing the Online component, or should be an option included in the online section that adds the surcharge to the final total prior to the customer paying.
"Credit Card Surcharge"
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I had, until this week, understood that the Multi-Currency functions in the Classic Premier version would be available in the 2014 Live version later this year.
It appears that this is now not the case, and may not even happen next year, or even longer.
I have a number of clients now using M-C in Premier v19.10 who want to move to the live version to obtain the benefits that they see available, but it now seems they will be stuck with the old version for quite some time.
All that they get for their almost $1200 pa subscription is updates of tax tables.
I urge all Premier M-C users and those with clients using M-C to vote to have this functionality returned without delay.
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