2020.2 Upgrade Problem - ledger crashes when report is run, everytime!

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Experienced Partner
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Experienced Partner
Australia
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2020.2 Upgrade Problem - ledger crashes when report is run, everytime!

We installed MYOB 2020.2.2 Server edition, and the 2 ledgers we have upgraded to date, keep crashing, and closing down before I can even read the error message, after crash #5 I pressed print screen and caught this.

 

We cant work!

AAW MYOB 2020.2.2 SE crashes when report run selected every time.jpg
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Highlighted
Experienced Partner
14 Posts
Experienced Partner
Australia
Experienced Partner

14Posts

1Kudos

1Solutions

Accepted Solution Solved

Re: 2020.2 Upgrade Problem - ledger crashes when report is run, everytime!

I tried installing MYOB PC that failed, troubleshooting said to install all updates, all I had was the WIN10 2004 Major update, which I was waiting until after end of financial year to install, but as we have to upgrade 26 ledgers this weekend I bit the bullet.

 

After upgrade I attempted install of MYOB 2020.2.2 SE again, and had an error that it couldnt uninstall API software.

 

I went back to MYOB and downloaded both a MYOB 2020.2.2 SE and the API installer, in case they had changed, since 19/06/20

 

So I uninstalled manually through control panel rebooted and this time we had success.

 

What I have found is that it is one Custom report  that crashes the software!

 

I have tested other custom reports, it was the Balance sheet budget analaysis that crashed the software everytime.

 

I have deleted it and created a new one all is well.

 

Now for my laptop!!

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