2020.2 Upgrade Problem - payroll year 2021 not possible

Highlighted
Experienced Cover User
13 Posts
Experienced Cover User
Australia
Experienced Cover User

13Posts

23Kudos

0Solutions

2020.2 Upgrade Problem - payroll year 2021 not possible

I have upgraded my file to 2020.2.23.9038 build.

My file's current financial year is 2020

I am trying to process our monthly payroll for 1/7/2020

 

When I use the date 1/7/2020 as my Payment Date - I get the following error message

 

"You can only enter pays for the current or previous financial year"

 

HELP!!! I NEED TO PROCESS MY MONTHLY PAYROLL THIS IS URGENT PEOPLE

 

18 REPLIES 18
Highlighted
MYOB Moderator
36,990 Posts
MYOB Moderator
New Zealand
MYOB Moderator

36,990Posts

5,008Kudos

5,403Solutions

Re: 2020.2 Upgrade Problem - payroll year 2021 not possible

Hi @DebbieFFS 

 

From AccountRight 2020.2 onwards, the payroll year rollover is completed automatically by MYOB. Clients will not have to action anything at their end. This does mean that currently, the user would not be able to enter a payroll transaction dated 01/07/2020 or afterwards until that automatic rollover is completed, which is planned for later this month.

Kind regards,
Steven

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

Highlighted
Experienced Cover User
13 Posts
Experienced Cover User
Australia
Experienced Cover User

13Posts

23Kudos

0Solutions

Re: 2020.2 Upgrade Problem - payroll year 2021 not possible

Are you kidding me?  I have to process this payroll this week. Our guys are paid on the 1st of the month - and it's school holidays next week - so this week is it.

 

What is the date MYOB will magically enable me to use my program?????

 

Had I known this stupid change, I certainly would not have upgraded.

Highlighted
Ultimate Partner
1,135 Posts
Ultimate Partner
Australia
Ultimate Partner

1,135Posts

388Kudos

148Solutions

Re: 2020.2 Upgrade Problem - payroll year 2021 not possible

 @Steven_M @DebbieFFS @janettes @Emily_B 

Hello Steven and Emily,

Could you please explain the payroll EOY process further?

When you say that  a July pay run cannot be processed until the new financial year starts do you mean the Current FY in MYOB has to be FY2021 or until the clock on the computer says that it is now 1/7 or later?

When does this auto payroll roll over happen?

What triggers it?

Does it depend on the STP EOFY Finalisation being done? - This may not be done untlil well into July or even Later!

Please explain.

Cheers

David

DAVID CREE
MY Business Locum MBA, LCGI, MICB
MYOB Certified Consultant
Ph: 0418 622 163 Fax: 08 8362 2163
mybl@senet.com.au
St Peters South Australia
Highlighted
Experienced Cover User
13 Posts
Experienced Cover User
Australia
Experienced Cover User

13Posts

23Kudos

0Solutions

Re: 2020.2 Upgrade Problem - payroll year 2021 not possible

Hi David -

As support explained to me today -

It is all date based now - you can't process a pay dated 1/7/2020 UNTIL the system date is 1/7/2020 - so no pays in advance for the new year! 

The support guy I talked to "suggested" I first take the file offline - then change my system date, which "might" work around the issue - but could affect 2 factor verification..... I got the feeling it was an unexpected problem with their new version. I think he said the developers were looking at it, but no promises - I really can't recall as I had steam coming out of my ears.  We process pays monthly - so the money needed to be their 1/7/2020 - as this is only a smallish payroll - I'm just going to manually put the pays through the bank - thanks MYOB for nothing

Highlighted
MYOB Moderator
36,990 Posts
MYOB Moderator
New Zealand
MYOB Moderator

36,990Posts

5,008Kudos

5,403Solutions

Re: 2020.2 Upgrade Problem - payroll year 2021 not possible

Hi @DebbieFFS 

 

Payroll transactions dated with the payment date of 01/07/2020 will be able to be processed from the first date of that payroll year i.e. from 01/07/2020 onwards.

 

@David_Cree when the payroll year has been completed i.e. 30/06/2020, the payroll year is updated and thus users will be able to enter those pays for the now current payroll year 01/07/2020. It has come to our attention that clients can change the system date to fall in 01/07/2020 or later and they can record those transactions, however, this is not something that we do recommend at this time.

Kind regards,
Steven

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

Highlighted
Experienced Cover User
13 Posts
Experienced Cover User
Australia
Experienced Cover User

13Posts

23Kudos

0Solutions

Re: 2020.2 Upgrade Problem - payroll year 2021 not possible

And what about all of us who need to process a payroll now? Forward dated?

 

IS there going to be a solution? 

Highlighted
Ultimate Partner
1,135 Posts
Ultimate Partner
Australia
Ultimate Partner

1,135Posts

388Kudos

148Solutions

Re: 2020.2 Upgrade Problem - payroll year 2021 not possible

Hello @Steven_M  @DebbieFFS 

Changing the System Date is fraught with problems.

And it will probably affect the MYOB 2 Factor Authentication as well as any other 2FA systems.

 

In the past users like @DebbieFFS  and @janettes would be able to close the payroll year and then process for 1/7. Surely this was something that the developers would (should) have considered.

 

Cheers

David

DAVID CREE
MY Business Locum MBA, LCGI, MICB
MYOB Certified Consultant
Ph: 0418 622 163 Fax: 08 8362 2163
mybl@senet.com.au
St Peters South Australia
Highlighted
Experienced User
33 Posts
Experienced User
Experienced User

33Posts

19Kudos

0Solutions

Re: 2020.2 Upgrade Problem - payroll year 2021 not possible

I 100% agree. This is totally not workable. Many businesses pay on the first. Am I expected to get up at midnight and do the payroll.

My payroll needs to be released on the FIRST of July.

 

Highlighted
Ultimate User
3,166 Posts
Ultimate User
Australia
Ultimate User

3,166Posts

2,262Kudos

437Solutions

Re: 2020.2 Upgrade Problem - payroll year 2021 not possible

Hi @janettes  @DebbieFFS  and @David_Cree 

 

I agree - crazy situation - another one of those instances where someone on MYOB thinks of a good idea but fails to road test it with real people and real situations. Makes perfect sense to a developer - why would someone want to process payroll in advance?

 

Regards

Gavin

Didn't find your answer here?

Try using advanced search to find a post more easily Advanced Search
or
Get the conversation started and make a new post Start a Post