ACCOUNTRIGHT ERRORS

Experienced Cover User Pelican5237
106 Posts
Experienced Cover User
Australia
Experienced Cover User

106Posts

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ACCOUNTRIGHT ERRORS

Well, here we go again. In May 2019 I was finally able to rollover the 2016/2017 financial year, I . This delay was NO FAULT OF ACCOUNTRIGHT.

So on 31 July 2019 I tried to print a P&L report for July 2019. Guess what is showing in the filter window?????

 

Next Year (FY 2019)

This Year (FY 2018)

Last Year (FY 2017) Isnt this the year I rolled over in May???????

 

So I cant print a P&L for July 2019. So I call ACCOUNTWRONG at 12.35 and leave a call back request. The call comes at 1306 and by 1308 I am speaking to R, who asks all the usual questions before deciding at 13.23 she would put me through to a specialist "WHO WILL HELP" me, its now 1400 and I'm still on hold.

 

54 minutes for ABSOLUTELY NOTHING!!!! I also notice that there are no AUTHENTICATION/CONFIRMATION staff to answer any questions re those items BUT THE MONTHLY FEE HAS GONE UP AGAIN!!!!!!!!!!!!!!!!!!!!!!

 

This is so incredibly frustrating!!! In the last month, I've had invoices disappear and payments appear which I did not enter! As this laptop is in my possession 24/7 NO ONE COULD HAVE DONE THESE THINGS AND I CERTAINLY DID NOT! WHAT ARE WE BEING CHARGED FOR??????????????????????????

 

 

4 REPLIES 4
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MYOB Moderator Steven_M
32,166 Posts
MYOB Moderator
New Zealand
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Re: ACCOUNTRIGHT ERRORS

Hi @Pelican5237 

 

AccountRight will only allow certain reports, such as the Profit & Loss, to be run on the current, next and last financial year that the company file is in. You can see what financial year the company file is in via Setup>>Company Information.

 

In your case, it shoulds like you are in the 2018 financial year which would typically be July 2017 to June 2018. This would mean that the next financial year would be 2019 and run from July 2018 - June 2019. If you are attempting to run a Profit and Loss report after that date, say July 2019, you wouldn't be able to do so as it falls outside of the next financial year. However, to resolve that and run that report you would be looking at closing the current financial year allowing you to be in the 2019 financial year thus allowing next financial year to be June 2019 - July 2020. You can close a financial year via File>>Close a year>>Close a financial year. Do ensure that you have a backup of the file before closing that year.

 

Do let us know how you get on and if you require further assistance

Kind regards,
Steven

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Experienced Cover User Pelican5237
106 Posts
Experienced Cover User
Australia
Experienced Cover User

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Re: ACCOUNTRIGHT ERRORS

Having been a bookkeeper for more than 30 years, I do understand how the financial year works.

Under Setup>Company Information the current year shows as 2018. According to your reply this means I am in the 2017-2018 financial year, so I should be able to print a profit and loss report for any month in the previous financial year 2016-2017, current financial year 2017-2018 and next financial year 2018-2019. 

Please tell me why the FINANCIAL YEAR field uses the BEGINNING of a financial year instead of the END? 

Of course this means that I STILL HAVE TO MAKE OF COPY OF THE CURRENT FILE UNDER ANOTHER NAME AND ROLLOVER THE FINANCIAL YEAR AND PRINT THE P&L FROM THAT COPY. "HOW GOOD IS ACCOUNTRIGHT"

 

MYOB Moderator Steven_M
32,166 Posts
MYOB Moderator
New Zealand
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Re: ACCOUNTRIGHT ERRORS

Hi @Pelican5237 

 

Based on your initial post you wanted to produce that report for July 2019, which would be after the 2019/next financial year ends (July 2018 - June 2019). As such, you would be looking at completing that Close a Financial Year process to roll over to financial year 2019 (July 2018 - June 2019) thus allowing July 2019 reports to be run, as that would in the next financial year (2020 or July 2019 to June 2020).

Kind regards,
Steven

MYOB Community Support

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Experienced Cover User Pelican5237
106 Posts
Experienced Cover User
Australia
Experienced Cover User

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37Kudos

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Re: ACCOUNTRIGHT ERRORS

Yes, Steven, thank you. After more than 30 years as a bookkeeper using all sorts of accounts programs, I think that this is the first one I've seen use the begining of the financial year as an indicator instead of the end eg June 2017-to July 2018, in my experience would be referred to Financial Year 2018 if the field only fitted four characters. The other problem that many of us have is that company tax returns are usually submitted on a different time line than personal tax returns and, as mere bookkeepers, we are unable to rollover a financial year until eofy adjustment journals are supplied by our accountants, and that is why some of us seem to be lagging behind with the closure of financial years. 

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