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October 2021
October 2021
Hi All, anyone have a tip on how to install 2021.6 when the API fails with error code 0x80070643. General fix is to upgrade all windows updates and then re try however in my case the windows updates are now done and server rebooted but install and more specifically API install fails causing the entire 2021.6 to fail as well.
Ecosys team support at myob is unbelivelably hard to work with. called multiple times over the past 2 days and have been disconnected, cut off and today even after an email and call back on a support providers personal phone (after her VPN had errors and her phone system dropped out) I was promised a call by another team member URGENTLY....4 hours later still nothing so long and short of it 48 hours of trying to contact myob have failed miserably so hopefully someone out there can help!
Running windows 10 pro 64bit. desktop version on workstations and SE on server. datat file local not cloud based. log file attached should that assist.
TiA
Solved! Go to Solution.
October 2021
October 2021
Hi @LeighH1977
Sorry to hear you had that experience with the phone-based teams. If you have followed the steps given in this help article for resolving this error message and you're still getting the same error, we'd recommend getting IT assistance to enter the following into an elevated command prompt:
Once this is done, try the reinstallation again and let us know how you go on.
Kind regards,
Komal
MYOB Community Support
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October 2021
October 2021
Same issue here, API installed from 2021.3 cannot be upgraded. MYOX file is now 2021.6 and API has error Invalid File format.
Looks like the API is being installed then crashes out 0x80070643 - Fatal error during installation
Suggestive that is cannot update the 2021.3 API driver.
October 2021
October 2021
October 2021
October 2021
ok all good now, uninstalled all the AccountRight Versions, to narrow the issue down.
Checked the Uninstall registry could still see 2021.3 installed
looking at the install location, it was from a user profile.
Logged in sure enough 2021.3 was showing as installed only in the profile but cannot be uninstalled, though the 2021.3 API could be.
Cleaned up the uninstall registry entry.
Logged back in as my admin user
installed 2021.6 ok
API now installs.
The only way I notice it was MYOB 2021.3 was showing installed in the registry. when you review the installer location, that showed the user profile.
Thank you all.
October 2021
October 2021
thank you, tried this but didnt work
October 2021
October 2021
fantastic explanations thank you and tried the first optioons of stopping the task but then after re reading your post i thought......well 2021.3 API is working as you mention so let it just work as is for now. my next step would have been to uninstall prev versions and ensure 2021.3 API was removed however i didnt want to risk removing an API that is working and still getting the error which would then mean no working API at all.
Thanks again for your help
October 2021
October 2021
this is my next step should i run into issues with letting the 2021.3 API stay as is....for now the 2021.6 version is working and using the .3 api.
thanks
@RGI wrote:ok all good now, uninstalled all the AccountRight Versions, to narrow the issue down.
Checked the Uninstall registry could still see 2021.3 installed
looking at the install location, it was from a user profile.
Logged in sure enough 2021.3 was showing as installed only in the profile but cannot be uninstalled, though the 2021.3 API could be.
Cleaned up the uninstall registry entry.
Logged back in as my admin user
installed 2021.6 ok
API now installs.
The only way I notice it was MYOB 2021.3 was showing installed in the registry. when you review the installer location, that showed the user profile.
Thank you all.
@RGI wrote:ok all good now, uninstalled all the AccountRight Versions, to narrow the issue down.
Checked the Uninstall registry could still see 2021.3 installed
looking at the install location, it was from a user profile.
Logged in sure enough 2021.3 was showing as installed only in the profile but cannot be uninstalled, though the 2021.3 API could be.
Cleaned up the uninstall registry entry.
Logged back in as my admin user
installed 2021.6 ok
API now installs.
The only way I notice it was MYOB 2021.3 was showing installed in the registry. when you review the installer location, that showed the user profile.
Thank you all.