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PM'ed, still awaiting response. (only just PM'ed)
Need the 2017.2 Timeout Extender.
Worked with support to resolve this back in August 2016 but it appears Jan 2018 install of 2017.2 has reverted any fixes to the software.
Note that the entries made in the .config in 2016 are no longer present, presume removed.
Please publish resolution and make necessary adjustments in future installers.
Thanks for your message.
I've responded to your private message with instructions on applying the time out extender on your end.