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March 2021 - last edited March 2021
March 2021 - last edited March 2021
We are unable to acces our company files, when attempting to open a file a dialog pops up with the message - "Backup in Progress".
Screenshot attached.
Solved! Go to Solution.
March 2021
March 2021
Hi @46and2,
Thank you for your post. I'm happy to assist, can you please send me a private message with the following information:
Cheers,
Melisa
MYOB Community Support
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March 2021
March 2021
Working now,
Thanks Melisa_D
March 2021
March 2021
Hello,
We have come in to the same problem his morning. Unable to log in since 6:30am, it is now 7:30am.
I am currently on the phone to technical help.
We did not initiate the back up and this is the second time is as many weeks that we are unable to access the program, last time due to the forced upgrade.
Once again we have staff unable to work and customers waiting to place orders.
Finally sorted and able to access our file at 7:36am.
This is not good enough MYOB.
March 2021
March 2021
Hi @Archskirt01
Thank you for your feedback.
We are investigating a number of reports of clients encountering a connection message or unable to log into their company file indicating that a backup is in process, following a service disruption we did have to that service yesterday. In the meantime, we can reset that company file to allow for access. I understand that this has been completed for yourself and you have been able to re-gain access to the file.
If you do have any future enquiries don't hesitate to get in touch.
July 2021
July 2021
Each time that I try to log into Myob I get the message that a backup is in progress. This message has been coming up for the last 2 days. How do we fix the issue so that we can log into MYOB
July 2021
July 2021
Hi @william72
I've reset the company file back to Active for you. This should allow you to access that company file as intended.
October 2021
October 2021
October 2021
October 2021
Hi @vicyc
Give that company file a whirl now. I've reset it back to Active which should allow access. However, do get in touch if you still aren't able to access that file.
November 2021
November 2021
I have the same problem.
Every time we try to open the file a message box "Backup in progress" appears and we cannot open the online AccountRight file.
Can you make our file active again??