AR 2021.1.1 - Backup in Progress issue

46and2
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AR 2021.1.1 - Backup in Progress issue

We are unable to acces our company files, when attempting to open a file a dialog pops up with the message - "Backup in Progress".

 

Screenshot attached.

BackupInProgress.png
LibraryBrowser.png
4 REPLIES 4
Melisa_D
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Re: AR 2021.1.1 - Backup in Progress issue

Hi @46and2

 

Thank you for your post. I'm happy to assist, can you please send me a private message with the following information:

  • Your full name and email address 
  • File names that are stuck in the back up process 
  • Last 4 digits of your serial number

Cheers,
Melisa

MYOB Community Support

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46and2
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Re: AR 2021.1.1 - Backup in Progress issue

Working now,

Thanks Melisa_D

Archskirt01
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Re: AR 2021.1.1 - Backup in Progress issue

Hello,

We have come in to the same problem his morning.  Unable to log in since 6:30am, it is now 7:30am. 

I am currently on the phone to technical help. 

We did not initiate the back up and this is the second time is as many weeks that we are unable to access the program, last time due to the forced upgrade.

Once again we have staff unable to work and customers waiting to place orders.

 

Finally sorted and able to access our file at 7:36am.

 

This is not good enough MYOB.

 

Steven_M
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Re: AR 2021.1.1 - Backup in Progress issue

Hi @Archskirt01 

 

Thank you for your feedback.


We are investigating a number of reports of clients encountering a connection message or unable to log into their company file indicating that a backup is in process, following a service disruption we did have to that service yesterday. In the meantime, we can reset that company file to allow for access.  I understand that this has been completed for yourself and you have been able to re-gain access to the file.

 

If you do have any future enquiries don't hesitate to get in touch.

Kind regards,
Steven

MYOB Community Support

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