Account Right : Upgrade User Access

[Brenda8]

I need to upgrade a User Access to Online User Access.  I have tried removing him from the original User Access however the bar : Invite an Online User doesnt appear where the fact sheet said it should be ??

[CloverQ]

Hi @Brenda8 

To invite an user to access an online company file, we do suggest setting up the user access for this user too. Provided that you are the online owner/administrator of the company file, please open the file, go to Setup > User Access > create a new user ID or select an existing one for this user > tick the option 'this user will sign on with a my.MYOB account, which then it'll prompt you to enter the email address, save the changes and invite the user. 

This Help article Invite a user to an online file explains it more details. If you are still stuck, please provide more details on the steps you took and what happened exactly, any screenshots will be most helpful.