AccountRight 2018.2 Decommissioning

[Killermama777]

Hi,

I have downloaded the update but when I execute the file I get this screen:

Should I be choosing Uninstall?

Thanks

[Hayden_B]

Hi @Killermama777

If you're getting a "Modify Setup" or "Uninstall" option when trying to download the 2018.4 installer, this would mean that the installer has detected the software is already installed.

To confirm this, if you open your Start Menu and type "2018.4". Do you see the software?

If this does show, that would explain the message when you try and run the installer and why you aren't getting a prompt as it detects you have already installed the update.

[Killermama777]

Yes lol! Thanks. I just keep getting a warning to upgrade and assumed that meant I hadn't.

[johnFool]

Hi,

I missed the date you set for update which was 14/Jan.

What can I do to save my Myob right plus?

Thanks.

John

[Neil_M]

Hi @johnFool

If the company file was stored online, then to be able to continue accessing it you will need to install a newer version of AccountRight, such as 2018.4, and then open the company file in that version to upgrade it. Note that only online owners and administrators are able to upgrade a file, and if you receive a message saying you need administrator access you will need to speak to the person who invited you to the company file and ask them to upgrade the file for you.

In contrast if you are taking the file offline, then when you log into the online library and can see the company file, you can right click on the company file and choose the option to view a read only copy. This option will only be available if the online company file has been synchronized with that computer. This option will open a read only file which you can backup and restore locally into your My Library

[Clive]

If you are running the offline/desktop version and use STP you will find that you can no longer connect to the ATO to lodge your reports until you upgrade.  PITA

[BobS]

I totally agree and had the same problem.  Not very well communicated.  And my MYOB to lock you out of your own company file I think is scandalous.. This also happened when two factor was introduced.  Went to do several invoices on a Sunday and could not get into my company file.  Locked out and of course, no one to help out on a Sunday night.  When I rang about the update there was a message to look for the right icon.  Why couldn't this message have been emailed to customers?  Would have saved hundreds of phone calls.

[oxfam]

Hi Neil_M,

I see AR 2019.1 has been released.  Do you know when 2018.4 will be decommissioned?

It would be useful if MYOB were able to advise when previous versions are planned to be decomissioned when a new version is released.

As we use MYOB in multiple offices in multiple countries and support them centrally, upgrading is not as simple as it would be for a small business with only a single installation, so we need to plan and schedule the effort required in advance.

cheers

Andy

[Neil_M]

HI @oxfam 

At this stage I do not have any sort of timeframe on when AccountRight 2018.4 will be decommissioned. That said when a decommission is scheduled we endeavor to give as much notice as possible, including posting a message on the Community Forum.

As AccountRight 2019.1 has been released, you may want to consider upgrading to that version, so that when AccountRight 2018.4 is decommissioned it wont impact you