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July 2020
July 2020
Hi - I can't upgrade from 2019.4 to 2020.2, although I have downloaded and installed 2020.2. When I try to open the new version, it says before I can open my file, I need to check it in via the version that it was last checked out on. When I try to check in via 2019.4, it tells me I can't check in because I need to first upgrade to 2020.2. (I have already called MYOB support line and they did not know what to do.)
Solved! Go to Solution.
July 2020
July 2020
Hi @kgordon
If the issue is still unresolved, can you please download v2020.1 first and try upgrading the file in that, as it should let you upgrade the file. If not, you would have to undo the checkout in 2019.4 by following the steps given below:
Click Online. The Sign in to MYOB window appears.
Please note that when you undo the checkout, the changes made in the checked out mode might be lost and if you don't have a backup, you might have to re-enter the data. That being said when you undo a check out, sometimes a copy of the offline file will be saved for you in the following folder: C:\Users\{name}\AppData\Local\MYOB\AccountRight\Offline\Discarded Files. To reopen this file, you need to copy it into your AccountRight library and check if it has all the saved date from the checked out mode.
Please let me know how you go on.
Kind regards,
Komal
MYOB Community Support
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July 2020
July 2020
Thanks Komal_S - going via the 2020.1 upgrade worked
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