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- last edited by
Tracey_H
- last edited by
Tracey_H
Hi Everyone
With the release of AccountRight 2021.4, customers using the following version must update their software by the listed date to continue accessing their online company file.
| If you use |
You won't be able to open online files after |
| AccountRight 2021.2 |
24 August 2021 |
To give you the best possible performance from AccountRight, we only keep the most recent versions in the cloud. This does mean that as new releases become available, you may need to update your software to keep working smoothly.
To assist with this, we have prepared this guide to help you upgrade to AccountRight 2021.4.
Not sure what version of AccountRight you’re using? It’s easy to check. Just open AccountRight and go to the Help menu > About MYOB AccountRight:
How do I update to the latest version?
The majority of users will receive automatic updates with every release - when an update's available, you'll be prompted to restart AccountRight to install the update. However, the guide to ensure you are on the latest version is available on Getting the latest version
After installing the update, open your company file in the new version and then click the Yes, upgrade to 2021.4 button
FAQs
Why am I receiving an AccountRight needs updating error?
It means that the version of AccountRight you are using has been decommissioned and you will need to upgrade to AccountRight 2021.4 to continue using your file.
If you have previously installed AccountRight 2021.4, then there will be a new icon on your desktop for this version. Please make sure that you are clicking on the AccountRight 2021.4 icon and not a previously installed version.
Will I still be able to open my offline file(s) after the date?
Decommissioning only impacts online file access, you can still continue to use your AccountRight 2021.2 company file after the scheduled date of decommissioning offline (locally or your local network).
What if I need more help?
Check out our help article, Installation troubleshooting, if you encounter any issues when trying to install the update, or alternatively feel free to start a new post so the MYOB Community can assist
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Get the conversation started and make a new post
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