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AccountRight 2021.3 Scheduled decommissioning

MYOB Moderator
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MYOB Moderator
New Zealand
MYOB Moderator




AccountRight 2021.3 Scheduled decommissioning

Hi Everyone


With the release of AccountRight 2021.5, customers using the following version must update their software by the listed date to continue accessing their online company file. 


If you use

You won't be able to open online files after

AccountRight 2021.3

5th October 2021*

*Updated date: Previously we had communicated 28th September 2021

To give you the best possible performance from AccountRight, we only keep the most recent versions in the cloud. This does mean that as new releases become available, you may need to update your software to keep working smoothly.


To assist with this, we have prepared this guide to help you upgrade to AccountRight 2021.5.


Not sure what version of AccountRight you’re using? It’s easy to check. Just open AccountRight and go to the Help menu > About MYOB AccountRight:


Capture 3.PNG


How do I update to the latest version?


The majority of users will receive automatic updates with every release - when an update's available, you'll be prompted to restart AccountRight to install the update.  However, the guide to ensure you are on the latest version is available on Getting the latest version


After installing the update, open your company file in the new version and then click the Yes, upgrade to 2021.5 button





Why am I receiving an AccountRight needs updating error?

It means that the version of AccountRight you are using has been decommissioned and you will need to upgrade to AccountRight 2021.5 to continue using your file. This upgrade should occur automatically for most users.


Will I still be able to open my offline file(s) after the date?

Decommissioning only impacts online file access, you can still continue to use your AccountRight 2021.3 company file after the scheduled date of decommissioning offline (locally or your local network).


Do we have dates for future decommissioning available?
Our Help Article: AccountRight releases outlines decommission dates when they are available.


What if I need more help?

Check out our help article, Installation troubleshooting, if you encounter any issues when trying to install the update, or alternatively feel free to start a new post so the MYOB Community can assist

Kind regards,

MYOB Community Support

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