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AccountRight 2021.5 API installer error Error 0x80070643: Failed to install MSI package

louiseevans
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AccountRight 2021.5 API installer error Error 0x80070643: Failed to install MSI package

Hi,

 

We are having a issue upgrading our MYOB AccountRight SE version, specifically when installing (or trying to uninstall the previous verison) of the API  part.

 

Getting the error below on the log:

 

Error 0x80070643: Failed to install MSI package

 

We did contact MYOB support who basically just told us to ensure we have the latest updates of Windows and specifically the .NET Framework installed. Which we did check, and we are up to date. Part of our IT team did just try an update check in any case, but has made no difference for us.

 

What other possible solutions is there to resolve this?

 

Getting pretty crucial for us to get this update done as the users are still running 2021.2.

 

Thanks

Louise

 

 

2 REPLIES 2
Komal_S
MYOB Moderator
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MYOB Moderator
MYOB Moderator

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Re: AccountRight 2021.5 API installer error Error 0x80070643: Failed to install MSI package

Hi @louiseevans 

 

If you have followed the steps given in this help article for resolving this error message and you're still getting the same error, we'd recommend getting IT assistance to enter in the following into an elevated command prompt:

 

  1. sc delete "MYOB AccountRight API"
  2. reg delete HKEY_CLASSES_ROOT\Installer\Products\D4F1064A7BA624341A13BCBB1C59BBB6

Kind regards,
Komal

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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louiseevans
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Re: AccountRight 2021.5 API installer error Error 0x80070643: Failed to install MSI package

Will give that a go thanks

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