AccountRight Basics Version 2012.9 doesn't work on Windows 10 ??

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AccountRight Basics Version 2012.9 doesn't work on Windows 10 ??

Hi

We have installed MYOB AccountRight Basics, version 2012.9 NZ to a new laptop with Windows 10, somehow we are not able to open the previous MYOB files after the installation.

 

The InstallShield Wizard prompted message below after we have installed the MYOB software

 

“ Your serial number could not be automatically registered for online MYOB software updates. There may be an issue with your internet connection or the registration server. You can try to registering for MYOB software update later. “

 

We don't have any internet connection problem.

Please could someone let us know how to fix it ? Thanks.

Kind regards

KiwiOnline

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Re: AccountRight Basics Version 2012.9 doesn't work on Windows 10 ??

Hi @KiwiOnline_FY 

 

Thank you for your post. 

 

Without investigating the diagnotic log it is difficult for us to determine what an appropriate solution for that error would be. With that said, try running the tool on Unable to open AccountRight file over that company file. This has been known to correct similar issues for other clients.

 

However, if you are still getting that error message after running that tool can you please get a copy of the diagnostic log to help us investigate this issue further for you.

Kind regards,
Jesh

MYOB Community Support

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Re: AccountRight Basics Version 2012.9 doesn't work on Windows 10 ??

Hi Jesh

 

Thanks for your reply.

 

We tried to open the MYOB file just now and it prompted message below:

----------------------------------------------------------------------

 Unable to open the company file.

To open this company file you need AccountRight Basics 2013.5

To upgrade your software, go to the Help menu and choose Updates>Check for updates

----------------------------------------------------------------------

Sorry, we are not able to get the ‘Updates’ from Help menu

Would it be possible for you to email us the link to update the file please? Thanks

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Re: AccountRight Basics Version 2012.9 doesn't work on Windows 10 ??

Hi @KiwiOnline_FY 

 

Thank you for your reply.

 

Here is a Help Article that has steps for how to upgrade your AccountRight software. Also you can refer to the MYOB Software Downloads page here, where you can check the browser compatibility for each of our AccountRight software versions.

 

Please let me know how you get on and if you require any further questions.

Kind regards,
Jesh

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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Re: AccountRight Basics Version 2012.9 doesn't work on Windows 10 ??

Hi Jesh_D

Thanks for your reply.

We follow the instructions as per URL below to upgrade the backup offline from an earlier version (AccountRight Version 2012.9 NZ) file.  The system requires the file in myo format, but our backup is in myox format, therefore can’t upgrade the file. Please let us know how to solve this issue, thanks.

 https://help.myob.com/wiki/display/ar/Upgrade+without+putting+your+company+file+online

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Re: AccountRight Basics Version 2012.9 doesn't work on Windows 10 ??

Hi @KiwiOnline_FY 

 

What you will therefore need to do is restore the backup then open it in version 2013.5. This will then prompt you to upgrade the file.

 

Please let us know how you get on and if you need further assistance.

Kind regards,
Jesh

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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Re: AccountRight Basics Version 2012.9 doesn't work on Windows 10 ??

We want to download the MYOB AccountRight Basics 2013.5 ( New Zealand version)  Server Installer from URL below for our New Zealand version MYOB.
 
 
As we based in Australia, the system automatically changed the downloaded software  to  MYOB AccountRight Basics 2013.5 AU, i.e. the Australia version
 
Please could you let us know how to download the  MYOB AccountRight Basics 2013.5 ( New Zealand version) in Australia ?  Thanks
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Re: AccountRight Basics Version 2012.9 doesn't work on Windows 10 ??

Hi @KiwiOnline_FY 

 

What you'll need is the NZ installer, which you can download here.

 

This will download directly onto your system. Please let us know how you get on and if you require any further assistance.

Kind regards,
Jesh

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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Re: AccountRight Basics Version 2012.9 doesn't work on Windows 10 ??

Hi Jesh, thanks for the URL, it works !

 

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