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AccountRight Lack of Customer Service

SusanMT
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AccountRight Lack of Customer Service

I have 3 users on my file, we upgraded to AccountRight 2022.7.24.7058 last week and I, the Primary User, can not access my account.  There is a Permissions problem clearly with my email address.

 

I can access the software, using one of the other two user email logins, all fine, however, none of my partners can login using their PC's and my login email!   

 

I can login using the web, and my email, without issues.

 

I have been on the phone, with MYOB since last Tuesday 6th Sept, it is now Wednesday 14th.  No help, no return emails or phone calls, even when promised.  

 

What has happened to MYOB customer relations, it is non existent!!  So annoyed.

2 REPLIES 2
Kym__Yeoward
Ultimate Partner
1,690 Posts
Ultimate Partner
Australia
Ultimate Partner

1,690Posts

648Kudos

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Re: AccountRight Lack of Customer Service

Hi @SusanMT - you might like to try contacting an accredited MYOB Advisor in your area, who can come to your premises or provide online help - e.g. via TeamViewer. See this link - Find an MYOB Advisor - including Certified Consultants 

 

Kym Yeoward CPA ACIS

MYOB Certified Consultant

Palmerston NT 0830

(near Darwin)

 

Sam_R
MYOB Moderator
2,888 Posts
MYOB Moderator
MYOB Moderator

2,888Posts

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450Solutions

Re: AccountRight Lack of Customer Service

Hi @SusanMT,

 

Thank you for reaching out, however, sorry to hear about this.

 

So that I can look into this for you, could you please send me a private message with the following details:

 

  • Serial number
  • Business file name 
  • Your name + email 
  • Email/s that no longer have access to the file 

Kind regards,
Sam

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